NEW Non-Pro Instructions - Including: # of Calls to Insured, Agent, and 10-Day Return Letter

Amtrust has set forth new requirements for Non-Productive Returns.

Please read the attached and follow the NEW instructions. Process should transpire over 30-day period:

Three calls to insured.

· First call within the first two weeks of receiving the assignment or as soon as the policy expires.

· Calls should be one week apart.

· Second attempt to contact should be a phone call if the insured did not respond to email or letter.

· If no response, then….

Two calls to the agent.

· Allow agent 3 days to respond.

· If no response, then….

Send 10-Day Return Letter

· If appointment is scheduled, confirm appointment with insured and go over the documents that need to be prepared in advance of the appointment.

· If no response, then see: Write up of Non-Productive Audits, right here on the blog.